- What areas do you cover for delivery?
We cover all regions across Iraq, ensuring comprehensive nationwide coverage for your shipping needs.
- Do you offer same-day delivery?
Yes, we provide same-day delivery options within certain cities. Contact us for availability in your area.
- Can I schedule a delivery in advance?
Absolutely! You can schedule a delivery for a specific date and time through our booking system.
- Do you provide packaging services?
Yes, we offer professional packaging services to ensure your items are safely secured for transit.
- How can I track my shipment?
You can easily track your shipment in real-time using our online tracking tool on the website or mobile app.
- Do you handle fragile items or special requests?
Yes, we specialize in handling fragile and valuable items. Please inform us of any special requirements during booking.
- How do you calculate shipping costs?
Our shipping costs are calculated based on the size, weight, and destination of the package. Additional services may affect the final cost.
- Are there any additional fees for remote areas?
Yes, there may be additional fees for deliveries to remote or hard-to-reach locations. Contact us for specific details.
- Do you offer discounts for bulk shipments?
Yes, we provide special pricing for bulk shipments and long-term business contracts. Please reach out for a personalized quote.
- What payment methods do you accept?
We accept all major credit cards, cash on delivery, and online payment methods for your convenience.
- Can I get a refund if the delivery is delayed?
Refunds or partial refunds may be issued in case of significant delivery delays due to our error. Terms and conditions apply.
- Do you offer flexible pricing plans for businesses?
Yes, we offer customized pricing plans for businesses based on shipment frequency, volume, and delivery requirements.
- How do I become a courier at Mersal Zayouna?
You can apply to be a courier by visiting our Careers page and submitting your application online. We review applications regularly.
- What are the requirements to become a courier?
Couriers must have a valid driver’s license, knowledge of local routes, and the ability to handle packages safely. Previous delivery experience is a plus.
- Do I need my own vehicle to be a courier?
Yes, having your own vehicle is preferred, but in some cases, we provide company vehicles depending on the area and route.
- What type of schedule can couriers expect?
Couriers typically work flexible schedules based on delivery demands, which may include weekends and evenings.
- What is the payment structure for couriers?
Couriers are compensated based on the number of deliveries made, with additional incentives for timely and efficient service.
- What are your standard delivery times?
Our standard delivery times range from 1 to 3 days, depending on the destination and shipping option chosen.
- How long does it take for deliveries to different regions?
Delivery within major cities typically takes 1-2 days, while more remote areas may take up to 3 days.
- Do you deliver on weekends and holidays?
Yes, we offer delivery services on weekends and certain holidays. Please check our schedule for availability.
- Can I request an urgent or expedited delivery?
Yes, we offer urgent and expedited delivery services for time-sensitive shipments. Contact us for more details.
- What happens if my delivery is delayed?
If your delivery is delayed, you will be notified, and we will provide updated delivery estimates. Compensation may be offered in cases of extreme delays.
- How can I partner with Mersal Zayouna for my business?
You can partner with us by contacting our business development team to discuss your shipping needs and partnership opportunities.
- What are the requirements to work with your team?
We require businesses to have a consistent shipping volume and meet our quality standards. Reach out to learn more.
- Can I integrate my eCommerce platform with your services?
Yes, we offer seamless integration with popular eCommerce platforms to simplify the shipping process for online businesses.
- What benefits do partners receive?
Our partners benefit from discounted rates, customized shipping solutions, priority services, and dedicated customer support.
- How do I request a customized shipping solution?
You can request a customized solution by contacting our team with details about your business and shipping requirements. We’ll design a plan tailored to you.
What do we have to offer?
- What makes Mersal Zayouna different from other shipping companies?
We combine nationwide coverage, real-time tracking, and tailored solutions to meet your shipping needs with reliability and efficiency.
- Do you offer any guarantees for delivery?
Yes, we guarantee timely and secure delivery of all shipments, with compensation in cases of loss or damage.
- What security measures are in place for shipments?
We use secure packaging, tracking, and verification processes to ensure the safety of your shipments during transit.
- Can I customize delivery options based on my business needs?
Yes, we offer flexible delivery options, including expedited services, scheduled deliveries, and customized routes for businesses.
- Do you provide any sustainability or eco-friendly services?
We are committed to sustainable practices and offer eco-friendly packaging options to reduce environmental impact.
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