Terms and Conditions for Using Mersal Zayouna Shipping Services
1. Definitions
Company: Refers to Mersal Zayouna, the provider of domestic shipping services.
Client: The individual or entity using the company’s services to send or receive shipments.
Shipment: Any parcel or goods sent or received through the company’s services.
Service: All shipping and delivery services provided by the company.
2. Scope of Service
Mersal Zayouna offers shipping services to all provinces within Iraq. The company is committed to providing the best services to ensure deliveries are made on time, subject to operational conditions.
3. Accepted Shipments
The company accepts the shipment of parcels and legal goods that are authorized for transport within Iraq.
Prohibited Shipments: The company does not accept the shipment of the following items:
- Flammable materials
- Toxic or hazardous chemicals
- Weapons or ammunition
- Any materials that are illegal under Iraqi law
4. Shipping Rates
Shipping costs are calculated based on weight, dimensions, and distance.
Additional fees may apply in special cases, such as overweight or oversized parcels.
Full pricing details are provided to the client before shipment confirmation.
5. Delivery Schedule
Delivery times are determined based on the destination and the type of service requested.
The company is not responsible for any delays caused by circumstances beyond its control, such as weather or security conditions.
6. Insurance and Liability
The company offers shipment insurance options upon the client’s request.
The company’s liability is limited only to cases of loss or damage to the shipment during transportation due to negligence or error by the company. The company is not responsible for poor packaging by the client or force majeure events (such as natural disasters).
7. Compensation
In the event of loss or damage to a shipment, the client must submit a written complaint to the company within 7 days of the expected delivery date.
Claims will be reviewed, and the client will be compensated if the damage or loss was due to the company’s negligence.
8. Service Cancellation
The client may cancel a shipment before it is dispatched. Any fees paid will be refunded if the cancellation occurs before the shipment is loaded.
No refund will be provided once the shipping process has started.
9. Dispute Resolution
In the event of any dispute between the client and the company, it will be resolved through amicable negotiations.
If no amicable resolution can be reached, the dispute may be referred to Iraqi courts for adjudication.
10. Governing Law
All terms and conditions of the service are governed by Iraqi law, and the Iraqi judiciary will be the primary authority for resolving any disputes arising from the use of the service.
11. Changes to the Terms and Conditions
The company reserves the right to amend these terms and conditions at any time. Clients will be notified of any changes before they take effect via the website or other available means.